FAQ

. What is OBSIDIAN TOYS?

OBSIDIAN TOYS is an online store offering anime collectibles, action figures, miniatures, and premium toys for collectors and fans across India.

2. Do you ship across India?

Yes, we currently ship across India. Delivery times may vary depending on your location and product availability.

3. How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery time is generally between 5–12 business days depending on your location.

4. How can I track my order?

Once your order is shipped, tracking details will be shared through email or SMS (if provided during checkout).

5. What payment methods do you accept?

We support secure online payments through trusted payment gateways. Available payment methods may include:

UPI
Credit/Debit Cards
Net Banking
Wallets
Cash on Delivery (if available)

6. Can I cancel my order?

Orders can only be canceled before they are processed or shipped. Please contact our support team as soon as possible for cancellation requests.

7. Do you accept returns or replacements?

If you receive a damaged, defective, or incorrect item, please contact us within the return window mentioned in our Return & Refund Policy. Our team will review the issue and assist you accordingly.

8. Are the product images accurate?

We try our best to display accurate product images and descriptions. However, slight variations in color, packaging, or design may occur depending on manufacturer updates and screen settings.

9. How can I contact customer support?

You can contact us anytime through:

Email: support@obsidiantoys.com

Website: OBSIDIAN TOYS

Our support team typically responds within 24 hours during business days.

10. Are your payments secure?

Yes. Our website uses secure payment gateways and encrypted checkout systems to help protect customer information and transactions.

11. What should I do if my order is delayed?

Shipping delays can occasionally happen due to logistics or courier issues. If your order is taking longer than expected, please contact our support team and we’ll help you with an update.