Return & Refund Policy

Return & Refund Policy

At Obsidian Toys, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

🔁 Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation) is required

❌ Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our fault)

  • Items without original packaging

  • Customized or special-order products

💸 Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be issued to your original payment method

🔄 Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

If you need an exchange, contact us with photos/video proof.

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

  • In case of defective or wrong items, we will cover the return shipping

⚠️ Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos as proof

We will resolve the issue quickly with a replacement or refund.

📞 Contact Us

For returns, refunds, or support:

📧 Email: obsidiantoys@gmail.com
📞 Phone: +91 9105069137
📞 Phone: +91 7827046968

Thank you for shopping with Obsidian Toys.